Client Experience Coordinator (Full Time / Remote / Boston, MA)

Posted 1 year ago

The Center for Women & Enterprise (CWE) is an economic empowerment nonprofit founded in Boston in 1995 to lift up the women who lift up the world. CWE is home to the largest cluster of Women’s Business Centers in the country, covering Massachusetts, New Hampshire, Rhode Island, and Vermont. The Women’s Business Centers (WBCs) are funded in part by the U.S. Small Business Administration. At CWE, we believe that when women* thrive economically, families and communities also thrive, creating a more equitable and inclusive economy. To that end, CWE offers business services – training, individual business counseling, and community connections – that help women start and grow their businesses.

In addition to the Women’s Business Centers, CWE operates the Veterans Business Outreach Center of New England (VBOC of NE) and is a Regional Partner Organization of the Women’s Business Enterprise National Council (WBENC).

Over 50% of CWE’s service footprint is focused on low-income communities in urban and rural areas whose access to such services have historically been extremely limited. While our focus is on serving the needs of those who identify as women, we serve all genders. CWE is also home to the Veterans Business Outreach Center of New England and is a regional certifier for the Women’s Business Enterprise National Council.

*CWE defines a woman as anyone who identifies as such, regardless of assignment at birth. We welcome people of all genders, including non-binary and gender-nonconforming individuals, to participate in our programs and services.

Position Summary:   The Client Experience Coordinator– WBENC New England supports the WBENC certification administration and program delivery across New England including Maine, Vermont, Massachusetts, New Hampshire, Rhode Island, and northern Connecticut. The incumbent will maintain and support a network of WBENC-certified businesses throughout New England; assist with the coordination of programs, events, and volunteers; and manage data and program compliance under the direction of the CWE Program Manager – WBENC, New England.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.

Client Service

  • Handle technical/customer service questions.
  • Conduct WBENC Certification site visits as needed.

Data Management & Reporting

  • Perform administrative functions i.e. data entry, meeting notes
  • Handle confidential sensitive proprietary information to process WBENC & federal WOSB certification applications.

Program & Event Support

  • Host pre-scripted monthly webinars.
  • Attend and coordinate WBENC-related events (ie: networking events, webinars, meetings)
  • Support recruitment, training, and coordinating of volunteers.
  • Support CWE-WBENC Director with corporate relations & event tasks as needed.

Outreach and Marketing

  • Assist in managing outreach and marketing.
  • Maintain strong ongoing communication with clients through various means and feedback mechanisms including surveys and newsletters.

Work with WBC Team & Partner Organizations

  • Collaborate with CWE’s staff, volunteer committees, and external community groups to offer consistent programs collaboratively.
  • Related duties as assigned

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Education/Experience: Bachelor’s degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Previous experience supporting an executive with responsibilities that include writing, administrative tasks, interactions with stakeholders, employees and directors, and board members.

Language Ability: Read and interpret documents as assigned. Write routine reports and correspondence. Speak effectively before groups of clients or employees.

Mathematical Ability: Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Compute rate, ratio, and percent, and draw and interpret bar graphs.

Reasoning Ability:  Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations.

Computer Skills:

  • Microsoft Office Suite
  • Video conferencing and webinar software i.e Zoom
  • Customer Relationship Management tools (CRMs)

Certificates and Licenses:

  • Must have and maintain a valid Driver’s License.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, walk, bend, and operate a vehicle. The employee is frequently required to type on a keyboard using hands to finger. They are required to handle, feel, talk, and hear. The employee is occasionally required to stand and move around for work. The employee must be able to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

We strive to meet our clients where they are, which involves some evening and weekend hours. We prioritize self-care and encourage staff to work with their manager to set a schedule that works for the organization, for our clients, and for the employees, within a 40-hour work week.

This is a hybrid position. The role and time on the job are conducted online and in communities throughout CWE’s service area.

All applicants must be legally authorized to work in the United States. CWE is unable to provide visa sponsorship.

COVID-19 Policies:

CWE continues to adapt to safety protocols related to COVID-19 as we understand them and as required by all state and federal agencies. For the safety of the community and our staff, we require all employees to be fully vaccinated (including booster) against COVID-19. Proof of vaccination or exemption for medical/religious reasons is required.


The salary range for this position is $45,000 to $54,999, plus benefits. Benefits include mileage reimbursement, bereavement leave, health, and dental insurance (CWE contributes a percentage to health and dental cost), family leave, life insurance (CWE pays 100% of the cost), paid holidays, jury duty leave, and vacation benefits. At CWE, we are proud to offer employees the ability to work with their managers to create a flexible schedule that suits clients, staff, and our organization. Additionally, we have implemented a flex-time policy of 4 hours/week to provide employees with the additional support needed during this complicated time. This position is classified as full-time and exempt.

The Center for Women & Enterprise celebrates diversity and equal opportunity. We are committed to intentional actions and relationships that sustainably advance the IDEAS framework: Inclusion, Diversity, Equity, Access and Social Justice. These principles inform our hiring practices and our company culture. More information is available on our website.

To Apply:

Send a thoughtful cover letter and resume to Kimberly Zouzoua, Vice President Strategic Partnerships, at . Application materials are due by April 7, 2023.